FNB must stop using CCD Couriers

CCD Couriers have still not delivered my card after several attempts to provide them with the FNB branch's address, where they deliver to regularly, a visit to their offices and a lot of time spend on the phone, still brought me back to square 1. The phone call where they ask you: "Sir, can you please give us a delivery address?" They have just phoned me from Port Elizabeth with the same question. "FNB also has not instructed us that this was an urgent delivery", has been there favourite excuse. This, after the consultant at the FNB Business line department, did an amazing job. I ordered the card and the next day it was delivered to CCD.

Who will cover my expenses because of broken promises from CCD that my parcel will arrive the next morning in Bloem? All my christmas arrangements postponed for a day, we had to drive to and from our christmas destination, 300km from Bloem, with a second vehicle because I had to visit their offices to pick up the card the 23rd of December, and it was still in JHB. My family had to be at the destination on the 22nd.

I urge anyone who reads this review, to please ask your FNB consultant by which courier company your card will be delivered, before you order it. If it is CCD Couriers and you have no other option, change banks.