FNB Card undelivered after 2 weeks

During the month of May I was upgraded to a Premier Fusion Credit Card account. I requested the card to be delivered to a branch in Joburg but unfortunately, as I had to move to Cape Town for work I was unable to collect the card.

Two weeks ago I went into the Gardens branch and they were very helpful in assisting me cancel the Joburg card and request a new card to be sent to the Gardens Branch in Cape Town. I still have not received the card despite being in constant with FNB they assured me CCD had the delivery instruction.

I called CCD, they have no instruction to deliver my card to me. I went back to FNB and they seem to have it logged on their side so at this point I don't know where the problem lies - FNB, CCD or a communication issue between either.

I really appreciate the people who have been trying to help me but that still has not led to my credit card in my possession.