FNB card delivery problems

My cheque card was delivered late in February. I got a message two weeks ago that informed me that CCD Couriers has my credit card and I will be contacted to arrange delivery. No one contacted me for more than a week so I phoned. Delivery was arranged for today (Tuesday) between 9 and 11. At 12 I phoned and asked what was going on. The lady said that the driver is running behind and he can't tell me when he will be here. She asked if I wanted to arrange delivery for another day but then I will have to sacrifice another day so I said no. Someone phoned me at about 1:20 and asked if my card had been delivered yet. She said she would phone the driver and phone me back. I have not heard anything back and I am still unable to do the things I planned to do today after my card had been delivered. Why are the drivers so late? Why on earth do you make an appointment which you know you can't keep? This is ridiculous. CCD Couriers, fix the problems and flaws in your system instead of just appologising!!