FNB Card delivery pathetic - CCD deliver within 5 days, UBER parcel to the minute, PUDO locker whenever I want it.

A Pity one has to give a star. Get a call to inform me that they will deliver within 3 to 5 days. No security checks done. Ask my address details when the bank send them the details. Dont knwo if I am being set up or not. There is a reference nubmer on the smsm which they could have verified. Asked to speak to the supervisor, Sandra, she reads out an address that I have never stayed or worked at - then when I ask "who do you want to speak to" she gives a totally different person's name. If they used PUDO lockers - I can decide when to collect instead of being house bound for 5 days or UBER parcel delivered to the minute by the person I am told about and the vehicle registration. CCD needs to get with it and FNB shodul not put their customers through this agro.