Farcical nightmare synonymous with CCD

Ordered and paid for my Rain device on 02 July 2022, today, 15 July 2022, I am still waiting for my delivery. I received a sms notification from CCD on 13 July 2022 to inform me that I was scheduled to receive my delivery between 10 - 12 pm on 15 July 2022.On the 15 July, I waited until 11hrs50 but alas no delivery had been made;thereupon I contacted CCD and was advised that my parcel had been erroneously directed to Durban! I have simply one question :Why did CCD not advise, timeously, the customer that the delivery would not be effected as scheduled? Also, there wasn't much of a apology despite the delay being the direct result of their incompetence. After I lodged a complaint with Rain, I received a call from CCD to advise that delivery was rescheduled. Rain assured me that a senior member of CCD would contact me, but that failed to materialize. The support staff who contacted wasn't particularlyly apologetic-unless I misinterpreted her brusqueness!