Failure to deliver

I order a new card from fnb which was meant to be delivered to me by ccd. Normal drill is to give fnb an address, they give it to CCD and CCD calls to confirm the address. I was called last week Friday to confirm the address by a lady named Lindiwe. I confirmed the address she was given by fnb and went as far as spelling it out for good measure. Days later I receive a call from an unfami**** number telling me my card is at reception. According to true caller, this was a company named Salt Provident , which I had never heard of. CCD delivered that card to the incorrect address. As for where they got such address, is beyond me . I was then told that it is going to be sent back. I then called CCD directly to find out what was going on. This was Tuesday or Wednesday this week. I spoke to Sabelo who said that Lindiwe had amended the address. I asked why, he had no response. I told him to escalate and get back to me . It is now Friday and I am still waiting. Receipt of my card has been delayed due to recklessness on the part of cc'd. Had my card landed in the wrong hands (which it may have been) I would have or am exposed to *****. It is unprofessional and disappointing to learn that a business which had been trusted with getting such an important and confidential piece of of plastic could get an simple task so wrong and not take accountability for it