Failed to deliver RMB Card

This company has failed to deliver my RMB card twice and every time they say the driver is running late. On Monday when they were suppose to deliver between 9 and 11am the driver could not make it on time when he got to my office after the specified time they didn't bother to call on my mobile to confirm where I was, during that time I was still in the office waiting for my card.<br> <br> Wondering why FNB use their service considering the number of complaints other clients have as well.<br> <br> <br> <br>