Failed delivery and *********** system

I don’t understand why CCD doesn’t offer the option to email a client an indemnity form to fill in for approval to have a YOCO sim card delivered to an alternative address other than my home when not at home? All the form has to ask for is consent and perhaps a ID number or contact person at Postnet (where I initially asked to have the YOCO sim card delivered). Apparently, the driver went up to Postnet’s doors and waited for me!? He then left with the YOCO sim card undelivered. Apparently today I got told it is because my ID was required to have the YOCO sim delivered there??? They also claimed they tried to contact me before this, I told them what if my mobile network was out of range? A waste of petrol and money on behalf of CCD couriers and now a new attempt will be made. I suggested to the CCD team to have a consent letter emailed to client to solve this nonsense once and for all! Such a simple work around their red-tapes.