Extremely poor service from CCD Couriers regarding my Rain router swap-out and SIM delivery (Refs: RAIN*** & ***).

On 13 October 2025, CCD Couriers confirmed receipt of my router (RAIN***), and on 14 October, confirmed receipt of my replacement SIM card (***). I initially arranged with a CCD agent for my sister to accept the router on my behalf, which was confirmed as acceptable. However, when I later spoke with Chumani, he contradicted this, saying third-party deliveries are not allowed, only to then admit that they are sometimes allowed for routers but not for SIM cards. This inconsistency and confusion highlight CCD’s lack of clear internal communication and processes.

We then agreed that both parcels would be delivered on Friday, 17 October 2025 between 8–10 AM while I was at home. This morning, the courier arrived only with the SIM card. When I called in, Ntando was rude, dismissive, and unwilling to listen, insisting that CCD never received my router—even though I had confirmation of receipt. After escalation, JohnyTony admitted that CCD did in fact have the router and took accountability for the error, which I appreciated.

Shortly after, another CCD agent informed me that the router will not be delivered today, despite CCD having it since Monday, 13 October 2025. This is now five days of poor communication, broken promises, and inefficiency.

Both Chumani and Ntando have displayed incompetence, inconsistency, and lack of accountability, while the rest of the process has been handled with no urgency. I have made it clear that I need my router delivered by no later than today, 17 October 2025, and I will not accept any further delays or excuses.

CCD Couriers’ disorganization, poor communication, and unprofessional conduct are unacceptable for a company handling customer-critical deliveries.