Extremely frustrating experience

I ordered FNB card nearly one and half month ago and I am still waiting for the delivery. I have been calling the customer care number every day since last few days. Every time I have been promised the delivery. It seems every time I call there is no history of the previous conversations and I had to state the whole case every time. Every single customer care agent has different things to say and had different level of understanding of the situation. One will say they are waiting for authorization from the bank whereas the other person will say they need my authorization for the extra charges. I had to visit the bank to resolve this. A person from the bank also tried to talk to customer care agent. They promised her that the card will be delivered on Friday or Monday that is today. To check on the status, I called the customer care again this morning, and what reply I get? It's not been delivered on Friday and there is no delivery scheduled for today. Now I am going oversees trip without my bank card, all thanks to your *********** and inefficient services.