Exceptionally Poor Service

Good day

I have been awaiting for contact from CCD couriers from last week Tuesday when I logged a FNB card delivery request. I am unable to access my banking funds etc. and no one is bothering to inform me of when my card will be delivered. I was advised that CCD Couriers would contact me 24 hours in advance and none of this happened. Today when I call, the call centre agent doesn't answer any of my questions. Then I was advised that the card was dispatched for delivery today, what if I was not home?

To add to this, over an hour ago, I get an SMS informing me the driver is a few minutes away. After this no call no nothing. Upon calling CCD again, I was advised the driver was there and just left without even bothering to call me. This is beyond "UNACCEPTABLE", are you selective about your clients, certain clients are called and others are not?