Driver drove through my wall

Driver VE Maumela, delivered my parcel and then drove through my wall. I have been trying ro get ahold of Paul Miriri who is the driver's manager who would have phoned me back the next day and never phoned. When calling the landline I end up at the Bloemfontein branch and they simpley say that they cannot assist. This is very poor service from the company and management of the company.