Dreadful service

Talk about being economical with the truth! After waiting at home all day (and my wife was with me the whole time) I called CCD couriers at 16:15 to establish when my FRB/FNB bank card would be delivered. The agent then called the driver who allegedly said that I had "missed my appointment" and that he had been at my house at 12:50. Firstly, there was no fixed appointment time, hence my having to wait around all day. Secondly, if the driver had indeed been here, I did not receive the basic courtesy of either a phonecall or a message to alert me; and had he been unprofessional enough to merely hoot at my gate, either or both my wife and myself would have heard and responded. I wish FRB/FNB would finally wake up, register the extent and breadth of dissatisfaction with and complaints about this outfit, and appoint a reliable courier.