Don’t keep commitment

<p>On monday 1st August somebody phoned me to tell my my card is waiting delivery. I dont the caller that I want the card delivered to the Durbanville branch. Tuesday I got another call informing me that the card will be delivered on Thursday and that I can pick it up Friday. I travel alot. When I phoned on Friday monring, I spoke to Thando from Durban Office. She told me that the Diver was late on Thursday and therefor delivery was sheduled for Monday 8:00. I asked her to please arrange with the driver to deliver it on friday, as it still early in the day. I can then collect saturday. She promised to phone me back. She never did. I then phoned her again and she then informed me somebody from Cape Town will contract me. Chetavia did, but after i made my request again to have it delivered on friday, she told me she will phone me back. She didnt. I just want to stick to the facts. My delivery was resheduled because your driver missed his appointment, for 2 working days later. Why? I wasnt informed about this. I contacted 2 call centre staff, both promised to phone back, neither did. Why dont you teach your staff some common courtesy? When will i ever receive my card as I planned my day around your staffs empty promises.</p>