Disshonest drivers and useless call centre

If I could put a zero star trust me I would. I have never experienced such a driver who gives you the run around and lies. Most courier drivers call in the morning to find out if you would be available and what time. 12-4 is not a timeline but just a notice as that the latest they can do the delivery is at 4pm. I had an emergency I had to attend to. The driver calls at 11am and tells me that he is at my gate. I ask him if he has other deliveries to drive to rather do those deliveries and deliver my package last. He says he cannot as he needs to be knocked off from work earlier than 4. I advise him that I will be by my premises at 12:30, by which time I was already home. He does not answer. I ask the call centre to call him but they say he is not answering. I called again after 15 minutes to which he answers. He reassures me that he will be delivering my parcel last as that is the only one that is left. Had he not said that I would have driven to the area he was in to pick it up. An hour passes by without communication from the driver. I call the driver who tells me that he is on his way to Kempton Park and then to the office. I ask him about my parcel but he does not seem to care about this. I call the contact centre to lay a complaint but the first call is disconnected. The second call you can hear that the agent does not have a care in the world. I am angry at the disrespect this business has to its clients. If I could get my parcel through Takealot drivers or Mr. D drivers I would most certainly opt for that option. At the time of typing its 3pm and still no parcel.