VH
Vasti H

1 reviews | Active since Jun 2017

01 Jun 2017, 14:40

Disgusting service

<p>I have never been dealt with in such a rude way. The courier phoned me in the morning and I arranged a delivery time of 14:30. He then pitched at my house at 2. He phoned me to say he is at my house and if I am not here he is leaving. When I asked him nicely to wait for me, he raised his voice and said his leaving and put the phone down in my ear. I phoned in to report him and they cut the call 4 times where I asked to be put through to a manager.</p>

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Replies (3)
CCD Couriers
CCD Couriers's reply01 Jun 2017, 15:18
Official

Good afternoon MRS V HOWARD

We confirm receipt of your delivery query which will be investigated and we apologize for any inconvenience caused.

I confirm that CCD will make arrangements to get your card delivered to you today, 1 June 2017.

Regards,

Johanita Porter

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CCD Couriers
CCD Couriers's reply01 Jun 2017, 17:08
Official

Good afternoon Mrs. Howard,

Confirming that you have been contacted by a member of our management team and it was arranged that he delivery of your Standard Bank parcel will still take place today.

Kind regards,

The CCD Team

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www.ccdcouriers.co.za

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VH
Vasti H's update01 Jun 2017, 18:34
Reviewer Update

Thank you for my card and the apology. CCD management has resolved the issue in the same day and apologised for the bad service.