disgusting customer service

I have been waiting for my parcel (mweb router) for like a week now I have lost millions of Rands because I haventbeen working waiting for the router, on monday ccd sent their driver to deliver the item I showed him my proof of address which he said its not Compatible and he said he will Come back on Tuesday then on Tuesday I showed him another one he said no it won't work. I must go to the police station for an affidavit, he will. Be here first thing in the morning, he didnt come and no. One called. To. Say anything I had to call waisted about R200 worth of airtime moving from pillar to post, kept. On telling me we will call. You after 10minutes no one. Would call. Me after an hour I would call and they tell me we escalating the matter because you have exceeded your delivery days, I don't are about delivery days iam waiting for my router coz I have to pay now.. Onthendfor. Something I didn't even use, you send out drivers that are. Clueless a out anything worst of all they come hereat7h45 way before the time, in a hurry rudeas hell or coz iam. Black he was rude to. Me!?? If I was anothercolourmyquiry would've been. Solved already - why does the colourhaveto. Play factor in everything why can't you just give the same service you give to everyone, I want my router and not. Next week.