ZI
Zainodeen I

1 reviews | Active since Apr 2023

20 Sept 2023, 14:59

Disgusting customer service

DISGUSTING!!!!!! Rude people in customer care that's IF and only IF they actually answer the calls with their ONE contact number. Make sure you have plenty plenty of airtime because it's going to be a very costly phonecall! The inbound call agents are extremely rude they feel they can speak to you as if you are working for them as if you gogo Athena at home cleaning their house! This business is the furthest thing from professional and has zero sense of any ethical behaviour it's a miracle as to why rain uses them as a courier company. ZOEY a inbound call agent was so rude and unpleasant you guys should train staff on how to answer calls and if they have personal issues they should leave that at home and not bring it to work to burden customers with that. The delivery of my parcel was supposed to be in the morning and yet 3 hours later there's still nothing. Think very very carefully before using this sham that calls itself a business do yourself a favour if you a business person or a pvt person use another company to courier your goods your business associates and clients will thank you for it TRUST ME.

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Replies (1)
ZI
Zainodeen I's update21 Sept 2023, 11:07
Reviewer Update
Empty lies coming from a company that can't even keep track of what the entire business module is about! Any replies from your company is like a ***** trying to sell me sweets he stole from the ****a shop so I don't believe a word you say! My parcel was promised to be delivered today between 8-12 and surprise surprise I just received a call to say that they can't make that time because the courier is "running late" and that came to no surprise at all I mean after all this company doesn't respect my time or my work that I need to do to pay my bills. Even when requesting to speak to the manager Amandla Buthelezi I was told no so really I just need my **** from your pathetic courier so I NEVER EVER HAVE TO DEAL WITH YOUR SHAM MAKE BELIEVE BUSINESS IN MY DAMN LIFE!!!!!