DISGUSTED IN THE CALL CENTRE IN JHB CCD COURIERS

reference number FRD*** Thabang Rikhotso told me that the courier had arrived and that I did not include the correct address and infact his words was I NEVER DID. I told him that I am looking at my banking app with the CCD courier message I can see the full business name and address of where the card was to be delivered. Tabang after asking for an email address of a manager kept me on hold for 23.50 minutes TWENTY THREE MINUTES AND FIFTY SECONDS without one coming back to the call to let me know that he is still there or to let me know what's going on why he is taking so long, I hung up after being on hold for that long. I called to advise the courier came to the industrial estate address as per your ccd records but according to your system the business name was not there so the courier was unable to reach me. I told thabang that I can see I put the name of the company with the address when requesting delivery of my FNB card and now CCD wants to charge me a delvery fee for wht?? it is not my fault transmission between FNB and yourself did not pull through the full address and I can still see your message on my banking app with the full address and business name. I work in business park so there are many businesses so your courier wont know where to go if he doesn't have the business name. when the previous agent tried to track your courier down his phone was off this was on reference FRD*** spoke to faith Tshabalala and the courier was Chad Woreley he was unreachable. I am disgusted at the poor etiquette of your call centre agents who do not know about first call resolution they all are not problem solving but want to make it the clients problem, if thats is not enough, your Thabang had the nerve to tell me i did no put in the name of the company address as though he can see what I am looking at on my screen when I say I did. he kept me on hold for almost half hour without once coming back to the call which i believe should be n longer than 15sec to 30sec literally going back to my own years of call centre experience of which I have many years under the belt so I know what service is and I know that should a client ask to speak to the manager it should not be refused, and when asking for a managers email address not be told to lie and say they do not know the email address of the manager. What kind of business is this and what kind of people do you have which give your customers such a bad feeling. I am so upset I feel like I don't even want the bank card anymore and if this is the experience you leave your clients with by having people who aren't properly equipped or cannot use logic then I am sorry to say I AM DISGUSTED. also when faith called ccd in CPT nobody answered the phone and then you guys have the nerve to wnt to charge me for delivery again of this stupid card. I am really annoyed and so very angry. in all my years of customer service I have never in my life met this kind of *******