Disappointing Service

Bank card delivery was scheduled for 8-10am today. At 10:29 I received an SMS to say the driver was outside, I went out and driver was not there. I immediately called the call center - could only get through after 15min of dealing with calls dropping. The agent informed me that the driver was at the premises around 09:30 (which differs to the sms I received) and tried to call me but the call would not connect as there was no signal and therefore would not show a missed call on my end. Driver agreed to return to the area later in the day. At 13:12 I received an sms that CCD couriers needed to contact me regarding my delivery. I immediately called the call center back - first call dropped AGAIN - spoke to a different agent who asked me if I would like to reschedule. I am 37 weeks pregnant and cannot reschedule a delivery as I am waiting to go into labour. Agent said she would phone me right back after speaking to the driver and determining when he would be back in the area. Still awaiting feedback. Also somehow whenever I complain on the call about the calls dropping to the agent, magically that specific call seems to work perfectly fine.

Please can someone get back to me on when I will be receiving my bank card.