Disappointed

About 2 weeks ago, I opened an account online. I was so impressed that I could open an account hassle free and that my card will be delivered to my workplace, free of charge. The good impression didn't last long.

The courier (CCD Couriers) who was ordered to deliver my card, was informed by me personally to call on my work landline number. The first time, they called on my cellphone, which I told them not to do. Although I was disappointed by that time, I accept that misunderstandings happen and we agreed on a new date and time for the delivery. Because it was before the time we agreed on, I was not in my department. My colleague asked the person from CCD Couriers, who called, to just hold the line and that person refuse to do so. Needless to say, my card was still not delivered.

And the disappointment didn't stop there. Keep in mind: I did not cancel my card delivery, but were charged with a redicilous amount deducted from my bank account, for cancelled delivery of card.

O my word, I don't know what to think! The only thing that makes sense now, is to get to another bank who are willing to assist me in a professional way.