Despicable Service

A terrible Mweb experience only made worse by CCD Couriers. I thought things were revolved until their ccd couriers arrive with additional BS. They were clearly testing a new service with make a booking yourself online. which is the message I received after talking to Mweb. Cool. I follw the prompts. Everyone prefers online now. Also taking note of specifications of delivery, as prevously when just the sim was delivered and they asked for proof of address is required they said not if they deliver to me at home. So fine I proceed with the booking. Butttt Nooooo. They arrive to tell me they want an actual copy of my proof of address and certified ID. COPY!!!!! That no one in the entire process decided to mention. This dear people is a problem as I would have even explained to the lady that called me earlier to mention that the delivery would be late, That I have been home from surgery for the past 2 months and have no access to such copy....... I went down with my ID and could have shown a soft version of proof of address, but this driver was adamant that those tick boxes were gold. So off he goes. Router and all. I call MWEB as CCD is their service providers. Ask for corporate. Hold for 20mins. For the woman to tell me she is not the one who delt with her call. She says well it's not her. I ask what is the solution mam. Instead of another person telling me what mweb should have done...... Then I get put on hold and the call cuts. Oh no ones called me back.

People should have told me I should have a COPY of my ID and Proof of residence. Even the lady that called me earlier to say the driver would be late. As a result I would have mentioned I have no copies. I can email. Give me options in 2023 after covid. What the heck man.... I call ccd I get put on hold. No one calls me back.

Service. They need to look it up in the dictionary. Even take Wikipedia's version.