Despicable customer service

CCD couriers was supposed to deliver a credit card to me on 29/11/2014. I tired calling them 6 times on the day to reschedule as by the time I had to leave my address on the day the card was still not delivered. Every time I called, the person on the other end was apparently not able to hear me. I then received a call from the delivery driver advising he is at my address to deliver, and I advised that I was not available and explained that I have tried multiple times to get through to CCD to reschedule the delivery. The driver then advised he will notify CCD and they will call me to arrange a new delivery date. On 02/12/2024 I received a missed call from CCD couriers and the call rang for only 2seconds and was then cut. I called CCD back 4 times to try and make arrangements for the delivery of the credit card. And again the exact same problem, they could not hear me on their end. I finally got through to someone that COULD hear me on 05/12/2024 and they advised me that they will have the card delivered to my nearest branch and I can collect it there with my ID. I asked the agent from CCD if they are sure I will be able to collect as the card is not in my name but I was supposed to take deliver of the card on behalf of the owner, my brother, as he is currently abroad. The agent assured me that I will be able to collect at the branch and I confirmed to have it sent to Bayside Mall in Table View. On collection 07/12/2024 FNB advised only the card holder can collect.