Delivery to wrong address and an empty promise

On 16 May 2015 I opened FNB cheque account and an indication was that the card will be delivered via a courier company (CCD). On 20 May, I received an sms from CCD confirming receipt of my card (Ref: FRB 219762) and I called and a delivery date was confirmed as 28 May 2015. I called in the morning of 28 and the delivery was confirmed but to my surprise I received a message that my card was delivered to Beaufort West and a rearrangement was made to deliver my card on 30 May between 8 and 11 am. On 30 May, I received a message that the card will be delivered between 8 - 9 am and I waited in vain and I received a call that it will be delivered by 10h30 of that morning which did not occur and I left my apartment at 11h00. When I called CCD on 28 May I explicitly indicated that I had to be somewhere after 11 am. I am extremely disappointed with the CCD service as that leaves me in limbo as I cannot do banking without the card.