Delivery time so bad and mixing addresses

I had a bad service with CCD Couries, after they have sent me an email and SMS confirming my delivery to be on Thursday between 9 am and 11 am. They call me around 12 asking if I have received my bank card instead of CCD Couries apologizing for the delays. The agent apologized later and asked my address again, I gave her my address then I told her to send again the card same day. The following day, on Friday their agent calls again to re-confirm the address and I gave her again and she told me that she can't find the my address, I asked if they have a search engine, so that she can check my address. Then after the confirmation of the address, she told me that I will get my card on Tuesday the following week. I said no the card was supposed to come yesterday, please try to make it today. Then later, after two or 3 hours, the 3rd agent called to confirm the same address. CCD cores have a horrible service. Their turnaround time is bad.