Delivery of cheque card

I called Premier Banking to order a Platinum cheque card for my son who has access to my account. I was advised that the card was ordered and that CCD Couriers will be contacting me. CCD couriers called me last week Thursday to confirm the address, cell no for the card to be delivered. I informed them that it should be delivered to the FNB entrance at the FNB building. They confirmed the 28th between 8 -10. They never pitched. I checked with the receptionists as well. I called them again and the agent said that they cannot deliver on the 29th because the driver left already but the card will be delivered on the 30th, I hv a sms to confirm. No one pitched. I called them again today and the agent says that the card has not been sent. I called premier banking again held on for a long time and was transferred back to CCD Couriers and I am told that I do not hv access to the card. This is my cheque account, this is an additional card that I ordered for my son so what is the issue. CCD communication and service is pathetic and please confirm what is the comms between premier banking and CCD so why was the card issued?>??? because CCD has the additional card in their possession now?????