Delivery complaint

I would like to express sad situation regarding the delivery of my FNB Private Card. It has been 2 weeks now with countless follow up calls, till today. The excuses change from having captured an incorrect address, to lying saying that I was not available at the correct address. I no longer know what to do now to get my card from FNB. The last consultant or team leader I spoke to yesterday said if I want it to be delivered faster I need to pay R150.00, the name of the lady is Megan Brown. I am asking for help as to whom can i contact to get this matter resolved, I would not advise anyone to choose this courier company at all.