Delayed Delivery and unprofessionalism.

I’m writing to formally lodge a complaint regarding the unacceptable service I have received from CDD Couriers in relation to my Rain WiFi delivery.

I placed my order on 26 January 2026, after which CDD Couriers scheduled delivery for 30 January 2026. This delivery was later postponed by CDD to Tuesday, 3 February 2026. On that date, no delivery took place, and I received no communication from CDD Couriers. I had to follow up myself. They eventually called an hour and a half after expected delivery to notify me that my parcel is not with them and they cannot do the delivery.

I was then informed that delivery would instead take place on 5 February 2026. This morning, 5 February, I was again contacted and told that my delivery needs to be rescheduled as they don’t have my parcel and they don’t know when they will receive it.

Throughout this process, I have spoken to several different CDD staff members, all of whom provided conflicting explanations. Each time I was told the matter would be “escalated to the Rain department,” yet no resolution or clear communication has followed. Whe escalated rain ensures they will have the parcel delivered by their courier service by the end of the week being the 6th of February.

This level of unprofessionalism, lack of accountability, and poor communication is unacceptable. I have repeatedly rearranged my time to accommodate these deliveries, only to be met with broken commitments and inconsistent information.