Customer Service - Non existent

Item: CCD Couriers
Rating: 1
Author: Leigh C

<p>No notification as to when card was to be delivered. Received sms "unable to deliver" I was at home when I received message and had been so all morning? Called Cape Town office and it would appear that they had completely different delivery address. Took down all my details and promised to deliver following day between 11am and 1pm. No delivery, no further communication? </p>

Helpful (0)

Replies (3)

CCD Couriers's replyOfficial

14 Jun 2017, 10:53

Good morning L ***ENS

We confirm receipt of your delivery query which will be investigated and we apologize for any inconvenience caused.

I confirm that CCD Management will make contact with you to resolve this today, 14th June 2017.

***8

Regards,

Johanita Porter

***

CCD Couriers's reply14 Jun 2017, 10:53

Official

Good morning L ***ENS

We confirm receipt of your delivery query which will be investigated and we apologize for any inconvenience caused.

I confirm that CCD Management will make contact with you to resolve this today, 14th June 2017.

***8

Regards,

Johanita Porter

***

Leigh C's updateReviewer Update

15 Jun 2017, 13:46

CCD made contact, apologised and asked when it would be convenient for me to take delivery of card. Made arrangements for delivery to happen between 9 and 11. Received a call and sms at 10am informing me they were running late and if it was still convenient if delivery only happened by 11.30. Agreed , but it wasn't too long after call , courier arrived. Impressed at the immediate response to my complaint and the manner in which it was resolved.

Leigh C's update15 Jun 2017, 13:46

Reviewer Update

CCD Couriers's replyOfficial

15 Jun 2017, 14:06

Good Day L ***ENS,

Thank you for taking the time to confirm receipt of your card.

Kind regards,

Johanita Porter

***

CCD Couriers's reply15 Jun 2017, 14:06

Official

Good Day L ***ENS,

Thank you for taking the time to confirm receipt of your card.

Kind regards,

Johanita Porter

***