CD
Charlene D
1 reviews | Active since Jul 2020
07 Nov 2022, 09:04
Courier or not to Courier? that is the question!
By far the worst courier company within SA. Have no idea why financial institutions make use of there "non-service". Requested documentation to be collected at a specific time and place as I am on the road all day. They expect me to be in a place for a minimum of 4 hours or to give them clients addresses where they can make the collection, which is in contravention of the POPI Act not to mention that again I will not be there for 4-hour period which is what they require. Call centre agents only know how to put you on hold or "transfer", which I guess is code for I'm cutting you off. What ever happened to customer service?
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Charlene D's updateReviewer Update
14 Nov 2022, 19:07Hello Peter,
I guess that the below response is a response, however what kind of a response is it? no wonder they don't want anyone else to see it!
Good Morning Charlene D,
We confirm receipt of your query and that this matter is currently being attended to.
Feedback will be provided to you soonest.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Further to my prior complaint.
Package collected at 18H45 on 8 November 2022. After receiving an email from the receiving company, I became aware that the delivery had not taken place. Rather concerning as this package contained a number of personal documents and when they are delivered elsewhere it becomes a breach in the POPI Act which came into effect in July 2022.
After making many calls to CCD Couriers, no one was able to trace any collection from the details given on the collection sheet, my ID number, cell phone number and full name details no trace of a package could be found. Eventually, Petelia Solomon answered the call as the team leader, she was aware of the collection and advised that the package had been delivered on 9 November 2022 and created an expectation by advising that she would call back with the details in 15 minutes.
Well, after an hour I eventually reached her again. She advised that the documents had been delivered and that a courier was on their way to the company to sort it out.
I asked for the confirmation documentation as verification and have yet to receive it.
If CCD was the last courier service on earth, I would never make use of their non existing "services"
My new rating would be -10 or even lower, absolutely disgusting!!!
I guess that the below response is a response, however what kind of a response is it? no wonder they don't want anyone else to see it!
Good Morning Charlene D,
We confirm receipt of your query and that this matter is currently being attended to.
Feedback will be provided to you soonest.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Further to my prior complaint.
Package collected at 18H45 on 8 November 2022. After receiving an email from the receiving company, I became aware that the delivery had not taken place. Rather concerning as this package contained a number of personal documents and when they are delivered elsewhere it becomes a breach in the POPI Act which came into effect in July 2022.
After making many calls to CCD Couriers, no one was able to trace any collection from the details given on the collection sheet, my ID number, cell phone number and full name details no trace of a package could be found. Eventually, Petelia Solomon answered the call as the team leader, she was aware of the collection and advised that the package had been delivered on 9 November 2022 and created an expectation by advising that she would call back with the details in 15 minutes.
Well, after an hour I eventually reached her again. She advised that the documents had been delivered and that a courier was on their way to the company to sort it out.
I asked for the confirmation documentation as verification and have yet to receive it.
If CCD was the last courier service on earth, I would never make use of their non existing "services"
My new rating would be -10 or even lower, absolutely disgusting!!!
CD
Charlene D's update14 Nov 2022, 19:07
Reviewer Update
Hello Peter,
I guess that the below response is a response, however what kind of a response is it? no wonder they don't want anyone else to see it!
Good Morning Charlene D,
We confirm receipt of your query and that this matter is currently being attended to.
Feedback will be provided to you soonest.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Further to my prior complaint.
Package collected at 18H45 on 8 November 2022. After receiving an email from the receiving company, I became aware that the delivery had not taken place. Rather concerning as this package contained a number of personal documents and when they are delivered elsewhere it becomes a breach in the POPI Act which came into effect in July 2022.
After making many calls to CCD Couriers, no one was able to trace any collection from the details given on the collection sheet, my ID number, cell phone number and full name details no trace of a package could be found. Eventually, Petelia Solomon answered the call as the team leader, she was aware of the collection and advised that the package had been delivered on 9 November 2022 and created an expectation by advising that she would call back with the details in 15 minutes.
Well, after an hour I eventually reached her again. She advised that the documents had been delivered and that a courier was on their way to the company to sort it out.
I asked for the confirmation documentation as verification and have yet to receive it.
If CCD was the last courier service on earth, I would never make use of their non existing "services"
My new rating would be -10 or even lower, absolutely disgusting!!!
I guess that the below response is a response, however what kind of a response is it? no wonder they don't want anyone else to see it!
Good Morning Charlene D,
We confirm receipt of your query and that this matter is currently being attended to.
Feedback will be provided to you soonest.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Further to my prior complaint.
Package collected at 18H45 on 8 November 2022. After receiving an email from the receiving company, I became aware that the delivery had not taken place. Rather concerning as this package contained a number of personal documents and when they are delivered elsewhere it becomes a breach in the POPI Act which came into effect in July 2022.
After making many calls to CCD Couriers, no one was able to trace any collection from the details given on the collection sheet, my ID number, cell phone number and full name details no trace of a package could be found. Eventually, Petelia Solomon answered the call as the team leader, she was aware of the collection and advised that the package had been delivered on 9 November 2022 and created an expectation by advising that she would call back with the details in 15 minutes.
Well, after an hour I eventually reached her again. She advised that the documents had been delivered and that a courier was on their way to the company to sort it out.
I asked for the confirmation documentation as verification and have yet to receive it.
If CCD was the last courier service on earth, I would never make use of their non existing "services"
My new rating would be -10 or even lower, absolutely disgusting!!!