Courier dementia! - CCD couriers

<p>I make use of more that three couriers services as I am in the Wine industry so know the set-up and strains they work under. For that reason it is even more important that you can not b*llsh*t your way through the business. I received sms for delivery of my Discovery Card the 8th as I am on a farm and we busy with harvest I am not office bound and then arrange to be there the day-so 1 day set-aside. Needless to say none rock's up. But, at least I get sms to say it will the 9th once again none comes -day two in my busiest season set aside as we have no cell phone reception on the farm I have to wait. On both these days I phoned +/- 5-7 times every time also ensuring that they have my actual office/landline number and ensuring they understand that this is the only number to call. At least there was some light "sir we will get back to you and just find out what has happened"-needless to say bigger and more ****! Still fairly calm and reasonable I agree to new date the 14th. From around 12:00 I was calling and having spoken to more than 3-4 different persons was assured all good but I can only phone after 16:00 if the delivery is not there.-I of course said I know it will not be here! as I know have become accustomed to the horrific service. Discovery card never arrived but at least they put me through to the driver that said "sorry on my way back toward Atlantis"-70km away from me. This was also after I phoned and offered earlier the day to get them in a central point as to help. But, "don't despair promise to deliver 15th between 09-10:00". Deciding to call after receiving sms that they cannot get hold of me at 07:05 the 15th. They said there is no schedule delivery for the 15th?????!!!!! As this is where I lost it! So continued to call and now scheduled for between 12-16:00. But we know there story and smell a hint of bull. Sadly Discovery have partnered with these guys as couriers and this is rather worrying as one needs to take accountability of your partners and who you work with and in my opinion you partner with the best if you want to be the best. CCD your poor pathetic service delivery is really going to alienate you from good partners in the future and this will leave all from receptionist to managers to owners vulnerable... it is simply business practise. And yes mistakes are made but don't lie.</p> <p> </p>