Courier company that cant deliver

This company is so unprofessional honestly. They messed up the delivery of my bank card which had my pin on it. Then they send me a text message that my card will be delivered on x day - without even calling me to arrange if that day was acceptable to me. I waited the whole day for the card that never arrived. I was livid that my card was floating around Cape town for more than 3 days unnecessarily. Fuming is the word. I was about to blow up. After dealing with an *********** supervisor Thabo who said he couldn't promise when my card would be delivered, I was about to let FNB in on my rage. I was really really angry and screaming everywhere. Noluthando Dube is this company saving grace. she was so calm and patient. She allowed me to rant and rave and was so empathic. Even called me back when the phone cut off during my rampage. I would have hung up honestly. she really kept it together, and apologized over and over for something that was not her fault. She got my credit card from Cape town and in JHB, delivered it to me first thing in the morning, and even checked up on if all was well. This is the type of people you need. That nonsense supervisor was telling me how he was doing me a favor. I was about to lose it and this girl saved the day. Thank you, Nolutando Dube, well done. CCD is lucky to have you