Continued Gross Incompetence and Poor Customer Service

These people are ridiculous, I don't understand why does FNB continues to use their poor service on delivery of business cards. They called me on Friday the 17th to confirm the delivery of my business card on the Monday 20th between 12:00 and 16:00. I waited until 15:00 but no one came so I started calling them. They told me that I will get a call from them any minute but until 17:00 no one pitched or send me an sms to make another arrangements. I called them again today Tuesday the 21st and they told me that the driver who was supposed to deliver it just couldn't make it so they will arrange for my card to be delivered on Wednesday the 22nd because all the drivers are out for deliveries scheduled for today. How sick can that be? How can you prioritize someone who comes after me and the worst part is that I'm 15 minutes away from their Fourways branch so I don't understand all the hassles.