IB
Ian B

1 reviews | Active since Mar 2009

03 Aug 2015, 14:09

Constant phone calls and e-mails

Please stop phoning and e-mailing me constantly. I don't know who you are, I've never heard of you before and have not requested courier delivery of any bank cards. I have asked my bank to confirm that CCD is acting on their behalf and they have not. Furthermore even if CCD is a legitimate business they should know better than to call someone up and then ask them for personal information to prove who they are. If you were genuinely engaged by my bank you would not need to keep calling me and you'd not need to ask me to provide personal information to a stranger over the phone. Any delivery information you needed you could get through the bank. If the bank doesn't have it they can provide the customer with a secure means of providing the necessary information, which can then be passed on.

0
Replies (1)
CCD Couriers
CCD Couriers's reply03 Aug 2015, 14:46
Official
Hello ianbar,

Confirming that we will be escalating your correspondence to FNB. We have updated our system accordingly to comply with your request to not be contacted by CCD Couriers.

We have three packages pending delivery however we will await feedback from FNB before continuing with delivery arrangements.

Please note that a security check is a standard procedure to verify that we are in fact communicating with the correct person/client; this will need to be done when arranging delivery.

Thank you for taking the time to share your experience with us.

Kind regards,
The CCD Team,
***
www.ccdcouriers.co.za



Best regards,