Constant calls regarding same query and no communication between CCD staff members regarding the routers I sent back for RAIN

On the 26th of March a courier brought the Rain outdoor router to my home, I did not sign for it, and gave him the indoor router as well and said he must return both as I was canceling with rain. Almost a week later a agent from CCD couriers phoned me to set up a collection. I explained everything above to the lady, she said she would escalate it, which obviously didn't happen as I got another agent phoning me regarding the same story, I explained once again. Now I have seen missed calls from the same CCD couriers, and I am actually fed up that nobody in this company communicates what the client has told them to other staff,vor even ask the courier who came to my home that day. Between CCD and Rain, I have never been caused so much frustration and had to repeat myself to numerous people with no positive outcome as yet. No emails just a AI response on hello peter!

Only once Rain receives both routers will I be refunded.