Consistent Pathetic Service
<p>In February CCD had to deliver my card in pretoria, the first day the courier driver called and said he has a lot of deliveries he'll be late. He never arrived. Second day I called and was told the courier said I opted to pick up the card at the branch (nonsense). Third day the allocated time for delivery came and gone with no communication from them. After three calls with three different people my card was delivered to my house. A month later the same scenario is repeating itself in Cape Town exactly the same. Today I was greeted by this an SMS after I called yesterday for a missed appointment. Really pathetic......CCD Couriers has been unable to contact you to arrange delivery of your FNB Private Clients Cheque card. Please contact our office on telephone ********** 137 Ref </p>
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Replies (5)
CCD Couriers's replyOfficial
09 Mar 2017, 17:47Good afternoon Mr. Monareng,
Confirming that contact has been attempted and messages were subsequently left on number ***7679.
We will call you again tomorrow morning to schedule a delivery of your FNB card.
Thank you for bringing this matter to our attention and for sharing your experience with us.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's reply09 Mar 2017, 17:47
Official
Good afternoon Mr. Monareng,
Confirming that contact has been attempted and messages were subsequently left on number ***7679.
We will call you again tomorrow morning to schedule a delivery of your FNB card.
Thank you for bringing this matter to our attention and for sharing your experience with us.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
's updateReviewer Update
09 Mar 2017, 19:24Thank you I was busy flying now as you had missed the schedule yet again...
's update09 Mar 2017, 19:24
Reviewer Update
Thank you I was busy flying now as you had missed the schedule yet again...
CCD Couriers's replyOfficial
10 Mar 2017, 10:36Good morning Mr. Monareng,
As per our discussion earlier this morning you have requested to be called back at 12:00.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's reply10 Mar 2017, 10:36
Official
Good morning Mr. Monareng,
As per our discussion earlier this morning you have requested to be called back at 12:00.
Kind regards,
The CCD Team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's replyOfficial
10 Mar 2017, 13:10Good afternoon Mr. Monareng,
Confirming our conversation that a delivery is now scheduled for this afternoon between the hours of 15:00 and 17:00.
Thank you for taking the time to discuss this matter telephonically and we apologise for the inconvenience caused due to the service failure.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's reply10 Mar 2017, 13:10
Official
Good afternoon Mr. Monareng,
Confirming our conversation that a delivery is now scheduled for this afternoon between the hours of 15:00 and 17:00.
Thank you for taking the time to discuss this matter telephonically and we apologise for the inconvenience caused due to the service failure.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's replyOfficial
18 Mar 2017, 12:08Good afternoon Mr. Monareng,
Confirming the successful delivery of your card 10-03-2017.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,
CCD Couriers's reply18 Mar 2017, 12:08
Official
Good afternoon Mr. Monareng,
Confirming the successful delivery of your card 10-03-2017.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Best regards,