Concern Regarding Delivery Experience with CCD Couriers Ref ***

Good day,

I received a call from CCD Couriers indicating that the driver needed to speak with me. The call was cut off, and when I called back, I was placed on hold for almost five minutes before I could be assisted.

At the time, I had stepped out of a meeting to respond to their call. When I eventually spoke to a consultant, I informed them that I would only be home after 15h00 and requested that delivery be arranged for after that time. The agent then placed me on hold again. I explained that I was presenting in a meeting and needed to return promptly, and I also enquired whether I could collect the parcel myself.

Unfortunately, the delivery times are not flexible, even when paying the additional R180.00 for arranged delivery, which defeats the purpose of the extra fee. After returning to my meeting, I received four missed calls from CCD Couriers. I am concerned that they may claim I was unreachable, despite my earlier explanation.

This experience has left me disappointed, as I have encountered similar challenges before. I would like to recommend that FNB consider alternative courier services for card deliveries, as my experiences with CCD Couriers have consistently been time-consuming and unnecessarily complicated.

Kind regards, K****tso