CIRCUS CALL CENTRE

your call center agents know nothing - how do you confirm something with a client then change it again? i called in on the 10th to follow up when my credit card would be delivered- i was given date 14 /11/2022 - today i called in and spoke to Chetavia from capetown branch who says it will be delivered tomorrow, she cant even tell me who have that instruction - i am also told that it will be sent to a different branch and not the one that standard bank gave them WHAT A CIRCUS YOU GUYS HAVE GOING ON!!! what the hell is happening, who told you guys to change where it must be delivered to.... i requested braamfontein and standard bank system show braamfontin, nthis chetavia person cant even give me a call reference number really? what call centre doesnt give a call reference number. the card had been sitting with you guys since last week. can someone who can give me a solution call me - SMS reference number i received last week is: SBS516221