CDD called me to arrange delivery of my FNB card

Arrangements was made and I waited the entire day for them and 7 days later still waiting. A very unprofessional staff member called me on Friday at 16:50 advising the cannot deliver until the following week. I ask to speak to a supervisor she said hold on, she returned and said we closing and don't deliver weekends and dropped the phone. Monday someone called again and I asked the to deliver to FNB East Rand Mall until today nothing.