CCV Couriers - unreliable and unprofessional

I did an online application for a Cheque account with FNB for my brother. He received an SMS saying that the couriers would contact him to arrange delivery. They did, but not at the time as arranged and therefore my brother was unable to get his card. I specifically called them to inform the courier that my brother is a prefessional soccer play and is either on training or out of the country. They then said they would try to arrange alternative delivery. My brother then got an SMS from FNB saying that the card had been cancelled due to his unavailability and subsequent undelivery of the card. <br> <br> This meant that I had to start the whole process over again!!! This is unaccepatble and FNB should look into changing their service provider because it does not align with their motto of \How can we help you". """