CCD - zero internal communication

The lack of common sense from this company has frustrated me more than any other experience I've had in my adult life.

I ordered a replacement SIM card from my ISP, which I do understand needs to be RICAd and so on, so when CCD stated they would not deliver to my wife who needs the SIM for work we I phoned in to have it delivered to where I work the call was made monday morning 09:30.

The Call Center agent stated I would need proof of address from a well known company (well that's easy my ISP provides that) as well as my ID (which is damaged), so I ask if a South African passport would suffice (it contains your ID number a photo ect) which she confirms.

So this morning I show up an hour early for work in case they deliver, only to hear from the driver he can not accept my Passport do I have a copy of my ID somewhere.

Now my wife will spend more time unable to work because your company can not relay information between parties. We are loosing money each day because of these delays not only for the ISP contract but also for my wife who might loose her work.