CCD - you are terrible at what you do

<p>Where do I begin. </p> <p>I don't understand why a prestigous bank like FNB uses CCD's delivery services to deliver credit cards.</p> <p>Since the 1st of July FNB has a new policy that requires us to pay a fee of R250 if we have the card delivered to the bank itself, which is in itself laughable. The alternative is to have it delivered to my home or office for free by CCD delivery services. CCD is known for being one of the worst delivery services in our country, even though you proclaim yourself to be the most trustworthy. Read the reviews!! You don't always answer phone calls, and you are not trustworthy with regards to their delivery dates. I would like you and FNB to go and read the reviews on your services here: </p> <p>www.hellopeter.com/ccd-couriers </p> <p>Note especially how the complaints are mostly toward the credit card deliveries.</p> <p> </p> <p>Last week when I spoke to you explaining where I live, the lady on the phone, Miranda, didn't know how GPS coordinates work and she couldn't read a map. It took me half an hour to explain to here where I live. It's literally next to the N1! A courier service hat don't understand GPS coordinates??? really?! Are we living in the 50's? </p> <p>I was given two delivery times from CCD so far. Not one has been met. I called you today five times as I haven't heard from you after delivery hasn't been made. The fifth time you answered and tried to reschedule a delivery for later in the week, which is not acceptable as I should be first on your list for delivery, and I don't trust you to to deliver on later scheduled dates. I was promised a phonecall back from the supervisor at Cape Town branch, but I am still waiting. According to other reviews this is a common problem. </p> <p>This isn't the first time I am having trouble with you, CCD. The last time I had a FNB credit card delivery scheduled from you I also waited and it never came through so I had it delivered to my local FNB branch for free so it's easier for me to pick up as I can't be at home all the time. Unfortunately for the R250 that needs to be paid to FNB this isn't an option anymore. When not in office I have to be on the road. So when I schedule a delivery with FNB and CCD and it doesn't get delivered I lose valuable time and money.</p> <p>I am seriously considering closing my credit card account because I do not want to deal with CCD in the future. You are too much of a pain. And I am wondering how many other clients FNB are losing because of this problem with you.</p> <p>At the moment I don't know when m card will be delivered as there is no communication and trust. I'm not even sure I can trust CCD to find me on a map with coordinates, and that's not even a joke.</p> <p> </p> <p>I phoned FNB three times about this issue last week. They told me that they would handle CCD directy so I don't have to. I told them that CCD isn't reliable and will not deliver on the dates that they say they will. My concerns proved to be 100% correct. My complaints to FNB did not help at all. I used to be a fan of FNB and promote it to all my friends and colleagues. That will stop, because they choose to use CCD couriers. </p>