Ccd worst service

So I ordered my 5G rain simcard on the 30th September 2021 , on the 1st October I received a call from an agent confirming my details and my delivery date i then waited for my parcel i then received and sms that they have delays which was on the 4th October 2021 few minutes later I received a call from one of the drivers tell me that I’ll receive my parcel the following day which is the 5th October 2021 then the morning of 5 October i receive a call from an agent confirming my details again telling I’ll receive my parcel on the 6th October 2021 i then tell her that I’ll not be available because I’m suppose to go to work I’m can’t wait for the courier company everyday can they give my daughter the parcel they then said it is not possible but the agent said she’ll speak to her manager and get back to me I’m still waiting even now. This is the worst service because i mean they cannot put me on house arrest while they keep on delaying to deliver my parcel