CCD- The most *********** and unreliable courier company that fails to deliver.

I have never dealt with such an *********** courier company in my life. So I found out that my FNB card will be delivered today, mind you nobody called me to confirm my availability so I had to reschedule all my appointments. I then called CCD at 08h00 to confirm the delivery and contact number on file, the lady that I spoke to confirmed that the delivery is scheduled for today and confirmation a contact number that I am no longer making use of, I then request the consultant to give the driver the correct contact number so we can communicate. I then called CCD around 12 to confirm if the driver is still coming out to make the delivery, I spoke to a gentleman by the name of Boikanyo who informed me that the driver tried calling me on my old number but couldnt reach me and requested that we reschedule the appointment. I refused out right cause I cancelled all my appointments to accommodate them and requested for the card to be delivered today as I cant afford to take anytime off. I later received a call from the lady I spoke to in the morning who requested that we reschedule the appointment, I refused once again and made it clear that my card should be delivered today as I took it upon myself to contact CCD and provided the correct contact number. I was then informed that I will be liable for an amount of R250 for if the card is delivered today as this is considered as an urgent delivery, I made it clear that i will not pay any amount for their incompetence and advised that they can keep the card should they fail to deliver today.

I received a call from a Mashudu around 15h02 telling me that FNB had given them my old contact number and that I need to request FNB to change my number. I explained to him that I've been constantly requesting FNB to change my number on the system and nobody has been able to assist me with that, he then stated that they can arrange a delivery between 17h00 &19h00 today, its 19h00 now and I haven't heard anything from CCD, instead I received a message via the banking app stating that I missed my appointment and I should reschedule the appointment, I was defeated after I received that message. I'm really disgusted by the service that I have received from CCD, this is one *********** and unreliable company I dont understand why FNB is still making use of their services cause clearly they cant deliver.