1 reviews | Active since Mar 2017
CCD POOR SERVICE FOR A FNB PLATINUM CLIENT
<p>POOR POOR SERVICE FROM CCD COURIERS</p> <p> </p> <p>On Wednesday the 8th of August my FNB card was supposed to be delivered to me by CCD between 08:00 and 12:00, they never arrived, I phoned ********** with my ID nr , they promised to give me feedback after phoning them three times . I never recieved any feedback. Thursday I phoned again, they made a new appointment for Friday. Friday they arrivd at my office, they did not want to give my card as they said the letter and purchase to offer that the laywers gave me as proof of where i live was not good enough. They Made another appointment for Monday the 13th of March. However this time at my home adress , because they wanted to see where I live, however, they did not send a message to let me know the courier was on its way, that i could have left the office, to be in time. When i phoned CCD COURIERS, THEY SAID THE CARD WAS DELIVERED. I drove to mt house, no card was to recieved, after phoning them six times today, no feedback was given to where my card was delivered and who gave consent to recieve my card.</p> <p> </p> <p>They put me on hold everytime, and never got back to me.</p>
Good afternoon Ms. Cunningham,
Confirming that an appointment has been scheduled for delivery tomorrow (Tuesday 14-03-2017) between the hours of 08:00 and 12:00.
We apologise for the inconvenience caused due to the service failure and we thank you for giving us the opportunity to rectify the error.
Required documents for FICA purposes (we will need to collect clear copies of both documents):
• Your valid green bar-coded ID/smart ID card
• A proof or residence that is in your name, has your physical address on it and not older than three months.
The proof of residence should not be a once off statement/letter or any document from FNB or Discovery.
Kind regards,
The CCD team
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www.ccdcouriers.co.za
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Good afternoon Ms. Cunningham,
Confirming that an appointment has been scheduled for delivery tomorrow (Tuesday 14-03-2017) between the hours of 08:00 and 12:00.
We apologise for the inconvenience caused due to the service failure and we thank you for giving us the opportunity to rectify the error.
Required documents for FICA purposes (we will need to collect clear copies of both documents):
• Your valid green bar-coded ID/smart ID card
• A proof or residence that is in your name, has your physical address on it and not older than three months.
The proof of residence should not be a once off statement/letter or any document from FNB or Discovery.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Good afternoon Ms. Cunningham,
Confirming the successful delivery of your card 14-03-2017.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
Good afternoon Ms. Cunningham,
Confirming the successful delivery of your card 14-03-2017.
Kind regards,
The CCD team
***
www.ccdcouriers.co.za
***
