CCD POOR BUSINESS PRACTICES

I'm writing in place of my a third party colleague, (mbalenhle mkhize- ***) she was expecting a delivery on the 31st from CCD couriers which was ecpected to be delivered at or by 14h30 as per conversation with Sthembile. The delivery never arrived and when she called to follow up, was told that she had been unavailable. An utter lie as Malibingwe who was meant to deliver was neither available telephonically nor did he arrive with this delivery. 1st June she spoke to Zinhle who reported that delivery was to take place today (2June). She requested that delivery be done in the morning. On follow up this morning she was given attitude by a female consultant who didn't give her name and the expected delivery is not the only delivery she has today. She furtger daid that she will deliver from 1o clock onwards even after the request for a morning delivery and my colleague is expected to wait till they come even after she's mentioned that she's not well and has been relieved to go home. Her previous request for an earlier delivery today is now no longer up for consideration.