CCD is the worst courier company, cant believe FNB uses them!!

ok so here goes, i ordered a new card from FNB. day later FNB advises that CCD will be in contact. on 2017/10/26 they call me early and ask for delivery address, but the lady had a attitude, maybe didnt have coffee yet but not my problem... i explain to her that i urgently need my card TODAY as my original card was lost and cancelled, she also cant guarantee delivery day..

so i say i can come collect, she says bring identification. i took a copy of my ID and i drive the 25km to CCD, just for them to turn me away because the "bank" wont accept copies which is absolute bull****... i drove all the way for nothing! no sense of customer service, no sense of urgency! nothing!!! also i get there, walk to reception (the lady that helped me was very nice, thumbs up for you) but the other lady was sitting there eating like she was starved for weeks, open mouth i could see what she ate 2 weeks ago, very VERY unprofessional!

i will NEVER use these okes again, if i order another card or whatever, i will rather wait and collect...

CCD management, sort your guys out.