Ccd couries has bad service

On monday they call me to come outside to deliver my son’s fnb card… when i got there the driver says who is “MySonsName” i say he is my son… then he says i cannot confirm the details of the card because there is no id number on the delivery slip… so he returned with my sons card… why did he come in the first place the persons details are not on the slip… anyway i tell him to come Thursday because im in the office Tuesday and Wednesday… guess what he calls Tuesday and Wednesday for delivery