1 reviews | Active since Jan 2010
CCD Couriers WORST service ever!!
<p>How can FNB use a courier company like this. They(CCD) sms and emailed me and confirmed delivery of my Credit Card from FNB, Tuesday 06/06/2017, between 2 and 4 o'clock. Well nobody picthed up. I telephoned their number and the tel was answered but put down in my ear. Cut a long story short after wasting my time and all my telephone calls as of today I still have not received my Credit Card, (08/06/2017).</p> <p> </p> <p>The latest the lady tells me is that they were at the place but nobody was there. Yet I have a sms which they have sent me to say they are delayed. The next morning they emailed me and sms me to say that they can not reach/contact me. What alot of *******. I tel FNB and they just put the call thru to CCD Couriers. </p> <p>Latest from CCD Couriers JHB is that I was not at the place, well I have CCTV footage and I would like them to come and point out their delivery person.</p> <p> </p> <p>So I thought okay I will reschedule. Well the lady at CCD Couriers told me that she could not guarnatee me a delivery time. Hell man then why make appointments in the first place. My question to both FNB and CCD Couriers is when do I get delivery? Why is FNB intrusting a very BAD courier company with my Credit Card, surely the next thing they will say is that it was ******. CCD Couriers should take lesson with regards to WHAT AN APPOINTMENT is. If you make an appoinment with your doctor or dentist etc, it is not between so an so hours, what the hell, the doctor or dentist will never allow that.</p> <p> </p> <p>Please Hellopeter help me, please I have spoken to such alot of people and really it has being of no use.</p> <p>My CCD Courier ref no is : ********** 7.</p>
Good afternoon MR MARK L BOTHA
We confirm receipt of your delivery query which will be investigated and we apologize for any inconvenience caused.
I confirm that CCD CPT Management will make contact with you to resolve this.
[***7 MR MARK L BOTHA]
Regards,
Johanita Porter
***
***
Best regards,
Good afternoon MR MARK L BOTHA
We confirm receipt of your delivery query which will be investigated and we apologize for any inconvenience caused.
I confirm that CCD CPT Management will make contact with you to resolve this.
[***7 MR MARK L BOTHA]
Regards,
Johanita Porter
***
***
Best regards,
Update: 09/06/2017. It seems that there are decent and customer oriented workers at CCD Couriers. I was contacted about an hour after this posting above and was contacted by a very very friendly and customer oriented lady in their Cape Town office. I did not take down her name, she really understood and resolved my delivery problem. I received my FNB card last night(08/06/2017). Thank you to the lady in Cape Town office.
My take on this courier company is that somehow the normal telephone number that one telephones and the operators that are manning these telephones are a bit cluless and really do not know how to handle customers queries. One gets the feeling that they are just there to annoy and just collect their pay at the end of the month. Their telephone manners need to be upgraded, if that is possible.
Lastly, one has to really thank Hellopeter for affording me this platform to voice my problems. Thank You.
Update: 09/06/2017. It seems that there are decent and customer oriented workers at CCD Couriers. I was contacted about an hour after this posting above and was contacted by a very very friendly and customer oriented lady in their Cape Town office. I did not take down her name, she really understood and resolved my delivery problem. I received my FNB card last night(08/06/2017). Thank you to the lady in Cape Town office.
My take on this courier company is that somehow the normal telephone number that one telephones and the operators that are manning these telephones are a bit cluless and really do not know how to handle customers queries. One gets the feeling that they are just there to annoy and just collect their pay at the end of the month. Their telephone manners need to be upgraded, if that is possible.
Lastly, one has to really thank Hellopeter for affording me this platform to voice my problems. Thank You.