MN
MELISSA N

1 reviews | Active since Jul 2016

10 Mar 2017, 11:14

CCD COURIERS TO DELIVER MY FNB CARD

<p>I HAVE BEEN APPROVED OF AN FNB PRIVATE CLIENT CARD ON 22 FEB 2017, I THEN RECEIVED A TEX T ON 23/02/2017 TO SAY MY CARD IS WITH CCD COURIERS AND WILL BE DELIVERED TO ME, I KEEP RECIEVING SMSES SAYING MY CARD IS OUT FOR DELIVERY AND WILL BE DELIVERED BETWEEN 12-4PM SINCE THE 23/02/2017, I HAVE NOT RECIEVED MY CARD TILL TODAY, I CALLED CCD ON 03/03/2017 BECAUSE I WAS SUPPOSE TO RECIEVE MY CARD ON THE 2ND THEY SAID MY CARD SORRY FOR THE DELAY MY CARD WILL BE DELIVERED ON 7TH,SAME STORY NO DELIVERY,I THEN CALLED AND ASKED TO SPEAK TO THE DRIVER, WHO REFUSED TO REVEAL HIS IDENTITY AND TOLD ME I WILL RECIEVE MY CARD WHENVER HE COMES TO LOUIS TRICHARDT. I THEN CALLED FNB AND THEY TOLD ME THAT THE SPECIFIC CARD WAS EVEN ACTIVATED AND IN ORDER TO ACTIVATE THE CRD, U NEED TO HAVE IT IN HAND!!! I AM VERY FURIOUS WITH CCD COURIES THEIR SERVICE IS PATHETIC!!!! I RECIEVED AN EMAIL YESTERDAY SAYING MY CARD IS OUT FOR DELIEVERY I WILL RECIEVED IT BETWEEN 12-4PM YET AGAIN!!!! I DID NOT RECEIVE ANY CARD!!!!!</p>

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Replies (2)
CCD Couriers
CCD Couriers's reply10 Mar 2017, 17:26
Official

Good afternoon Ms. Naidoo,

Please be advised that this matter has been escalated to FNB and we await further instruction.

We sincerely apologise for the inconvenience caused due to the service failures and confirm the necessary action will be taken against the responsible parties.

Kind regards,

The CCD team

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www.ccdcouriers.co.za

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CCD Couriers
CCD Couriers's reply18 Mar 2017, 12:12
Official

Good afternoon Ms. Naidoo,

Confirming the successful delivery of your card 13-03-2017.

Kind regards,

The CCD team

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www.ccdcouriers.co.za

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